Refund policy
Warranties
All electrical products come with an Australian/New Zealand compliant plug (AS/NZS 3112) and a minimum of 12 months warranty. Please see each product page for specific warranty information.
Returns
- The item arrived damaged or missing something
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- All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
- Please take photographs of any damage and send them to us via email before sending the item back, as we need to document and advise you of the next steps.
- All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
The item is faulty-
- Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by a manufacturer's warranty.
- Should your product be faulty, please contact us promptly so we can guide you through the correct process for having the fault rectified under the manufacturer's warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you).
- To return a faulty product, you will need to pay for postage to return it to us in the first instance. We strongly recommend that you use a tracked service. If we don't receive the product for any reason, we won't be able to assist you further. Please make sure you get a receipt and keep it handy. Once we have received the product and confirmed it is faulty, we will reimburse you for what it cost you to return it to us, based on your receipt (or if you've lost the receipt, the face value of postage shown on the parcel if it's been returned via Australia Post).
- Where a returned product is found not to be faulty, a re-delivery fee will be calculated to your delivery address and required to be paid prior to sending it back to you. If we agree on a refund instead of redelivering a non-faulty product, we may deduct postage charges already paid to the delivery contractor from the amount you are refunded.
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Refunds may only be processed to the payment method the original transaction was paid with.